Refund and Returns Policy for Flavor Bina

Effective Date: January 7, 2025

At Flavor Bina, located at 8913 Crismond Ln, Spotsylvania, Virginia, United States, customer satisfaction is our top priority. This Refund and Returns Policy explains the terms and conditions for returning products and requesting refunds. By making a purchase from Flavor Bina, you agree to comply with this policy.

1. Eligibility for Returns

We accept returns under the following conditions:

  • Unused and Undamaged Products:
    Items must be returned in their original condition, unopened, unused, and in the original packaging.

  • Return Window:
    Returns must be initiated within 30 days of receiving your order.

  • Proof of Purchase:
    A valid receipt, order confirmation, or proof of purchase is required.

  • Non-Returnable Items:
    Certain items, such as gift cards, personalized products, and items marked as final sale, are not eligible for return.

2. How to Initiate a Return

To initiate a return, follow these steps:

  1. Contact Customer Support:
    Email us at info@flavorbina.com or call (540) 507-8450 with your order details, including the order number, items to be returned, and the reason for the return.

  2. Return Authorization:
    Once your return request is approved, you will receive a Return Authorization Number (RAN) and detailed instructions on how to proceed.

  3. Prepare the Package:
    Safely pack the item in its original packaging, including all components, documentation, and any freebies or promotional items received with the purchase.

  4. Ship the Return:
    Use a trackable shipping method to send the item to the return address provided. Customers are responsible for return shipping costs unless the return is due to an error on our part.

3. Return Address

Flavor Bina
8913 Crismond Ln
Spotsylvania, Virginia, United States

Include the Return Authorization Number (RAN) inside the package to ensure timely processing.

4. Refund Process

Once we receive and inspect the returned item, refunds will be processed as follows:

  • Refund Method:
    Refunds will be issued to the original payment method used at checkout.

  • Processing Time:
    Please allow 5-10 business days for the refund to appear in your account, depending on your payment provider.

  • Partial Refunds:
    If the returned item is not in its original condition, or if it is missing components, a partial refund may be issued.

5. Exchanges

Currently, we do not offer direct exchanges. If you wish to replace an item, return the original product and place a new order for the desired item.

6. Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately at info@flavorbina.com or call (540) 507-8450. To expedite the resolution, provide:

  • A description of the issue.
  • Photos of the damaged or defective item.
  • Your order number.

We will review the claim and, if approved, provide a replacement or a full refund, including return shipping costs.

7. Order Cancellations

Orders can be canceled before they are shipped. To cancel an order, contact us at info@flavorbina.com or call (540) 507-8450 as soon as possible. Once an order has been shipped, cancellations are not possible, and you must follow the return process.

8. Customer Responsibilities

  • Return Shipping Costs:
    Unless the return is due to an error on our part, customers are responsible for covering return shipping fees.

  • Packaging and Condition:
    Items must be securely packaged to avoid damage during transit. Damaged returns may not qualify for a refund.

9. Exceptions and Limitations

Flavor Bina reserves the right to refuse a refund or return under the following circumstances:

  • Returns initiated after the 30-day return window.
  • Products returned without prior authorization.
  • Items that are used, damaged, or missing components due to customer mishandling.

10. Changes to Refund and Returns Policy

We may update this Refund and Returns Policy to reflect changes in our business practices or legal requirements. Updates will be posted on this page, and the “Effective Date” will indicate the most recent revision.

11. Contact Us

If you have any questions or need assistance with a return or refund, please contact us:

Flavor Bina
Phone: (540) 507-8450
Email: info@flavorbina.com
Website: https://flavorbina.com

This Refund and Returns Policy is effective as of January 7, 2025. Thank you for choosing Flavor Bina. We value your business and are here to ensure a smooth and satisfactory shopping experience.